Delivery across South Africa

01Where we deliver

We deliver to street addresses across South Africa, including all main centres and most regional and outlying areas. We do not currently deliver outside South Africa.

02Launch orders

Orders placed before our launch on 10 November are dispatched in the order they were received, starting on launch day.

03Processing time

Once your order is paid, we pack and dispatch it within 1 to 2 business days. Orders placed on weekends or public holidays are processed on the next business day.

04Delivery times

Delivery times are estimates from our courier partners and can be affected by weather, public holidays and peak seasons.

• Main centres such as Johannesburg, Pretoria, Cape Town and Durban: 2 to 4 business days after dispatch.
• Regional and outlying areas: 3 to 7 business days after dispatch.

05Delivery costs

The delivery cost for your address is calculated and shown at checkout before you pay. Any free delivery offers will also be shown at checkout.

06Tracking your order

As soon as your parcel leaves us, we email you a tracking number and link so you can follow it all the way to your door.

07Missed, damaged or lost parcels

• Please check that your delivery address and phone number are correct at checkout. We are not responsible for delays caused by incorrect details.
• If the courier cannot reach you, they will contact you to arrange another delivery.
• If your parcel arrives damaged or something is missing, email us within 48 hours of delivery with your order number and a photo, and we will sort it out.
• If your tracking shows no movement for more than 5 business days, contact us and we will investigate with the courier.

08Questions

Email hello@roovo.online with your order number and we will help as quickly as we can.